Frequently Asked Questions

Find answers to common questions about shopping, payments, shipping, and more. Can't find what you're looking for? Contact our support team.

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Frequently Asked Questions

How do I place an order?

Can I modify or cancel my order after placing it?

How do I track my order?

What if an item I want is out of stock?

What payment methods do you accept?

Is my payment information secure?

When will I be charged for my order?

Can I get a refund if I'm not satisfied?

How much does shipping cost?

How long does delivery take?

Do you ship internationally?

What if my package is damaged or lost?

What is your return policy?

How do I return an item?

When will I receive my refund?

Can I exchange an item instead of returning it?

How do I create an account?

I forgot my password. How do I reset it?

How do I update my account information?

Can I delete my account?

Preparing your shopping experience...

Frequently Asked Questions

How do I place an order?

Can I modify or cancel my order after placing it?

How do I track my order?

What if an item I want is out of stock?

What payment methods do you accept?

Is my payment information secure?

When will I be charged for my order?

Can I get a refund if I'm not satisfied?

How much does shipping cost?

How long does delivery take?

Do you ship internationally?

What if my package is damaged or lost?

What is your return policy?

How do I return an item?

When will I receive my refund?

Can I exchange an item instead of returning it?

How do I create an account?

I forgot my password. How do I reset it?

How do I update my account information?

Can I delete my account?